Team Knowledge

What is Team Knowledge?

Team knowledge is a kind of shared database that stores and manages information that the entire team can share and utilize. It's designed so that everyone on the team uses the same bot, and the answers it provides contain consistent information. For example, you can store important information that needs to be shared, such as your company's policy documents or work guidelines, in Team Knowledge to ensure that all team members receive consistent answers to their questions.

How to upload Team Knowledge?

• Upload when creating a bot

  • Within the Create Bot page, under Team Knowledge, click Add Source to upload any file, URL, etc.

    

    Create Bot page

    

    Create Bot page(Add Knowledge)
• Direct in-app upload

  • Click the Conversation Info icon (ⓘ) in the upper right corner, click the data uploaded to Private Knowledge, and click Set as Team Knowledge to upload it to Team Knowledge directly from the app.

    

    PC App (Conversation Info)

How to manage Team Knowledge?

• How to manage and delete

  • Once you're on the Bot Management page, you can manage your Knowledge by clicking the 'pencil' icon.

  • You can delete Knowledge by clicking the 'trash can' icon.

Bot Management page

Edit Bot page